These General Terms and Conditions (hereinafter referred to as "GTC") regulate the relations between the contracting parties - the LatinArte s.r.o. business corporation, with its registered office at Budečská 974/6, 120 00 Prague 2, ID No.: 05554713, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 265756 (hereinafter referred to as "LatinArte"), providing its services and goods also under the trademark Hanser Estenoz (hereinafter referred to as "Hanser") and a third party interested in goods and/or services provided by LatinArte (hereinafter referred to as "Client").
1. Rights and Obligations of the Parties
1.1 offers mainly the following goods and services:
- dance classes
- private dance lessons
- gift vouchers
- indoor dancing shoes and accessories
1.2 A detailed description of goods and services, including prices, is available on the website www.hanser.cz / www.kurzysalsa.cz. Goods and services offered by LatinArte under the Hanser brand can be purchased (booked) through the website: www.hanser.cz / www.kurzysalsa.cz. Any questions regarding Hanser goods and services can be answered by contacting us by phone or email.
2. Conclusion of the contract
2.1 Přihláška do tanečního kurzu (elektronická, písemná či telefonická) i rezervace soukromé lekce jsou závazné. Odesláním přihlášky do tanečního kurzu či objednávky zboží je mezi LatinArte a klientem uzavřena smlouva. Přihlášení do kurzů pro děti může provést pouze zákonný zástupce dítěte.
2.2 The price of the dance course, private dance lessons must be paid within 5 days from the date of the binding booking. A gift voucher will be sent to you and the dance shoes and accessories will be handed over to you at the dance studio address upon full payment of their price. Payment can be made in cash or by bank transfer. LatinArte will issue a receipt of payment.
2.3 If the payment of the price of the dance course, private dance lesson or hall rental is not made on the given date, LatinArte has the right to withdraw from the contract, cancel the client's application/reservation and offer the reserved place in the dance course or private dance lesson to another candidate.
3. Withdrawal from the contract
3.1 The client, who is a consumer, has the right to withdraw from the contract within 14 days from the date of conclusion of the contract and, in the case of a purchase contract, from the date of receipt of the goods, if the contract was concluded by distance method (internet, e-mail, telephone) or outside business premises, without giving any reason and without any penalty.
3.2 A client who is a consumer may not withdraw from the contract in the cases provided for in the provisions of Section 1837 of the Civil Code, including withdrawal from a contract for accommodation, transport, catering or leisure, if the entrepreneur provides these services within the specified period.
3.3 If the Client decides to exercise the right to withdraw from the contract within the 14-day period, the withdrawal must be sent to LatinArte no later than the 14th day following the date of conclusion of the contract or, in the case of a purchase contract, the date of receipt of the goods. Withdrawal from the purchase contract must be made within this period by email or by post.
3.4 If the Client withdraws from the Contract, the Client shall send or hand over to LatinArte the Goods received from LatinArte without undue delay, at the latest within fourteen (14) days of withdrawal from the Contract. The goods should be returned by the Client complete, undamaged, clean, preferably including the original packaging, in the condition and value in which the goods were received.
3.5 If the Client withdraws from the Contract, LatinArte shall return to the Client without undue delay, and no later than fourteen days after withdrawal from the Contract, all monies, including delivery costs, which it has accepted from the Client under the Contract in the same manner as it has accepted them. LatinArte shall only reimburse the Client for the funds received by other means if the Client has agreed to this and if no further costs are incurred.
3.6 If the Client has chosen a delivery method other than the cheapest delivery method offered by LatinArte, LatinArte will reimburse the Client for the cost of delivery of the Goods in the amount of the cheapest delivery method offered.
3.7 The costs associated with the return of the goods shall be borne by the client.
3.8 If the Client withdraws from the Purchase Agreement, LatinArte shall not be obliged to return the funds received to the Client before the Client has handed over the goods to LatinArte.
4. Specific conditions for services
4.1 Attendance at the course is the client's interest. Failure to attend a class does not give rise to any claim for compensation from LatinArte.
4.2 The Client participates in a dance course or private lesson at his/her own responsibility and risk and is obliged to assess whether his/her health condition allows participation. Pre-purchased private lesson packages (5 lessons) are valid for 5 months from the date of purchase, pre-purchased individual private lessons can be taken within 2 months from the date of purchase.
4.3 Changing the date, time and place of the dance course by LatinArte is reserved in exceptional cases and is not a reason for early termination of the course with the right to a refund of the dance course price.
4.4 Exercise of the right of defective performance:
- LatinArte is obliged to perform for the Client without defects.
- The client is obliged to point out the defect without undue delay, at the latest within 6 months from the date of service and in the case of goods within 24 months from the date of delivery.
- Complaints can be made in writing, by email or in person at the dance studio reception.
- Complained goods must be clean and hygienic.
- LatinArte will issue a confirmation of the claim and decide on the claim immediately, in complex cases within 3 working days. The claim will be settled within 30 days.
4.5 After the claim has been settled, LatinArte will issue the Client with a confirmation of the date and method of settling the claim or a written justification for rejecting the claim.
4.6 You may make complaints in writing or by telephone.
4.7 In the event of a remediable defect, the Client may claim repair, completion or a reasonable discount. If the defect cannot be remedied, the client may withdraw from the contract or claim a discount.
5. Privacy Policy
5.1 At the conclusion of the contract (order) and during the provision of services, LatinArte processes the Client's personal data in the scope of name, surname, e-mail, telephone number, residential address and other data provided by the Client when ordering goods and/or services. The personal data is processed for the purpose of implementing the contractual relationship between LatinArte and the Client, for as long as necessary and in accordance with Act No. 110/2019 Coll., on the processing of personal data.
5.2 The Client has the right of access to such data, the right to rectification or erasure, the right to restriction of processing and the right to data portability. In case of doubt regarding the processing of personal data, the Client has the right to contact LatinArte or the Data Protection Authority.
5.3 Detailed data protection, handling and privacy policies are set out in a separate document entitled "Privacy Policy" available on the website www.hanser.cz / www.kurzysalsa.cz (hereinafter referred to as the "Principles"). By confirming his/her acceptance of these GTC, the Client confirms that he/she also agrees to the Policy.
6. Rules for participation in dance courses
6.1 Course participants are obliged to comply with the following rules:
- Participation in lessons only in appropriate and clean dance shoes.
- No drunk or intoxicated persons.
- Participation in classes only in a state of health that allows physical activity.
- No entry for persons with symptoms of viral illness or upper respiratory tract inflammation.
- Obligation to comply with LatinArte's operating rules and instructions posted on the studio premises.
- Compliance with all applicable Czech legislation.
6.2 The Client acknowledges that in the event of a breach of the rules, he/she may be expelled from the lesson and the studio premises without compensation.
7. Audiovisual recordings
7.1 Photographs and video recordings may be taken at dance lessons and events. Participants will be informed of this and will have the opportunity to refuse to have their person recorded.
7.2 Recordings may be used for LatinArte marketing purposes. No remuneration or compensation is payable to the Client for the use of the recordings.
8. Contact details
If you have any questions, please contact us:
- Phone: 720 968 158
- E-mail: info@hanser.cz
9. Final Provisions
9.1 These GTC may only be amended or supplemented in writing. Amendments are effective upon their publication on the LatinArte website.
9.2 If any provision of these GTC shall be invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions
9.3 These GTC are valid and effective from 5 August 2024.